We do not have an app as such, we have a log-in portal which is available on chrome or internet explorer. We will give you your own username and password and once you log in, you will be able to remotely access into your management system to make any changes or take control. From the online portal, you will also be able to view energy consumption and real time data.

After carrying out a site visit to understand the heaters in place, current usage and more, we put a proposal together where we take the last 12 months bills and we look at the kWh burned in that period. Once all the information we require has been analysed we guarantee to save 25% of kWh burned and present an estimated cost-saving based on current tariff. After 12 months of having the energy management system installed, we take your last 12 months bills again and perform a fuel analysis comparing kWh burned both pre and post install, factoring in Degree Days. From that fuel analysis, we will be able to determine if we have achieved the 25% energy savings. If not, we will pay the difference of the percentage of kWh that we haven’t managed to save and use the tariff presented in the proposal to calculate the energy cost.

After the energy management system has been installed for 3 weeks, the self-learning programme should kick in. After that period, dependent on your use, setup, and seasonal period, you should start to notice the difference in your bills/kwh burned.

Yes it can, we individually zone heaters. We install an outstation which is connected directly to the heater and actually draws it power from the heater. The outstation monitors and feeds information from the control panel to the heater. We also install an internal sensor near the outstation or in a desired location by the customer to monitor the internal temperature in that specific area. From the panel, each heater will be displayed with its own individual actual and target temperature which you can set accordingly and schedule time regimes.

By entering an Annual Service Agreement with us, we help our customers maintain their energy management software after it has been installed. Our technical team will get in touch annually to arrange for an Engineer to undergo a service of the system, where they will re-calibrate sensors to ensure continued accuracy. Also, they will check connection cables and each outstation. They will go through any time or temperature regimes, to ensure it is set correctly to how the customer requires.

When in an ASA, our technical team will be in touch to let customers know if there are any new energy management software upgrades and will be able to update the system remotely. Any hardware to match the software will be available to purchase, in some instances at a discounted rate. By having access to the above service agreement, this helps maintain the energy efficiency of the system and ultimately helps keep energy consumption low, maximising savings.

If you are in an ASA, you will have access to our helpdesk 24/7, 365 days of the year, where our technical team can help with any issues or queries. They are also able to give out daily codes for heating and engineering access.

This depends what ASA package you are signed up to. Our technical team will try to identify any issues with the system remotely first and if possible fix them then and there. If an engineer is required on-site, then the number of call-outs you receive is specified in your Annual Service Agreement.